Privacy policy

This privacy policy sets out how Zen-Racing Limited uses and protects any information that you give us when you use this website.

 Zen-Racing Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 Zen-Racing Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24th May 2018.

 What we collect

Zen-Racing Limited collects the following information as part of the registration/checkout process:

Name, billing address, shipping address, email address, landline phone number, mobile phone number, date of birth and gender.

 What we do with the information we gather

We require the above information to ensure the you receive the products ordered, and also to streamline our ordering process in future.

Any information collected during registration and/or purchase of products from us is only ever passed to our delivery agents to enable the shipping and delivery of your order. We do not pass any personal information to any other third party for any reason.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use an SSL certified connection to our website server making sure any details you enter are confidential.

Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides.

Our website does use a cookie to keep track of your browsing session to help identify you and your shopping basket, no personal information is stored in this cookie.

Disabling cookies on your internet browser will stop GA and ourselves from tracking any part of your visit to pages within this website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Email Newsletter
From time to time (no more than once per month) we may send a newsletter only related to new products, sales or other offers related to our products. In order to receive our newsletter you must update your notification settings in the ‘My Account’ section. We do not like spam or excessive emails so assume you do not wish to receive such communication from us unless you give consent by updating your account to reflect the interest in receiving our newsletter.

Other Email Communication
To keep you informed about the progress of your order, we may send an email to your registered email address containing the status of your order at different stages of the order progression. These emails may be sent automatically and securely to keep you updated.

Information relating to your method of payment
Our website uses an industry leading third party payment gateway PayPal who use industry-standard SSL protocols to provide secure credit card and payment transactions. At the point of payment, you are transferred to a secure page on the website of PayPal. That page may be branded to look like a page on our website, but it is not controlled by us. We do not see, store or process any payment related information such as credit/debit card details or PayPal account information.

Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

To provide you with the services you have requested;

To comply with other law, including for the period demanded by our tax authorities;

To support a claim or defence in court.

Controlling your personal information
We will never sell, distribute or lease your personal information to third parties.

You may view the information we hold at any time by logging in to your account and viewing the ‘My Account’ section. You are able to view, update or remove any information we hold.

 If you believe that any information we are holding on you is incorrect or incomplete, please write to, phone or email us as soon as possible. We will promptly correct any information found to be incorrect.

 You may request details of the personal information we hold about you at any time, we reserve the right to charge for this request if it is deemed an excessive request.

 If you would like a copy of the information held on you please write to

 Zen-Racing Limited, Unit 1, Second Floor, European House, Hackhurst Lane, Hailsham BN27 4BW

 Tel: 01323 442575

Compliance with the law

Our privacy policy has been compiled so as to comply with the law in the UK. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely.

Any sensitive information is encrypted and protected while in transit with 256 Bit SSL encryption. When you are on a secure page, a padlock icon will appear on the address bar of web browsers such as Google Chrome.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have authorised access to such systems and are required to keep the information confidential. Zen Racing Limited cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk. Additionally, while we have implemented security measures to help prevent any unauthorised access or disclosure of your information, we cannot assure or guarantee that the information we collect will never be accessed by unauthorised individuals or disclosed in a manner that is inconsistent with this privacy policy.

All financial transactions are processed through a gateway provider and are not stored or processed on our servers.

Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and we also recommend you change your password regularly.